FAQ
1.What is the lead time of the products I ordered?
When you place order,you could see the products availability.
If it is in stock, we usually deliver the goods within 24 hours after the order is confirmed. It will take you about 2-5 days to receive the products.
If the product is not in stock, you could ask the delivery date with our sales representative before ordering, or after placing the order, we will update the estimated delivery time to the system or notify you by email.
After the order is shipped, it will take about 2-5 days to receive the goods.
2.Can i get free samples before i make big quantity purchase?
Yes,join us as a business account,we could offer free samples to you for evaluation.Or you could return or pay after you test the samples.
3.Do you support OEM/ODM?
Yes, we can provide customized services, such as customized labels and packaging.
Our engineer team can also develop customized software and hardware products for you according to your specific requirement.
4.Is there a discount if you buy large quantities?
Yes,we have a business account for the customers who buy regularly and in big quantity. Business account customer are our VIP customer,who could enjoy better payment terms,very good discount of product pricing, one by one service by our professional sales and technical support team.Welcome to join us!
5.Q Why the transceivers products are much cheaper than Cisco, HP, or Juni[per original brand?
We provide 3rd party compatible transceivers,Not the original brand transceivers.
All optical modules comply with the standard optical module MSA multi-source protocol, When the function and parameters are the same,the standard optical modules are much cheaper than the brand original modules,we just program the EEPROM of sdarndared optical modules,and makes it compatible with different system,like CISCO,HP,Juniper,ect.
Our modules are no different from the original ones when using in the system, but they are much cheaper than the original ones.
6.Do you support technical support?
Yes,we could support technical support for pre-sale and after sale.
Any questions,feel free to contact us before or after you buy.
1.Do you support world wide shipping
Yes, Our warehouse and logistics processing center is located in Shenzhen, China. This is the worldwide optical communication product manufacturing and distribution center, near Hong Kong Global Airport Center, our orders support convenient and fast global shipping.
2.How long will i receive my order.
The lead time inlcud the products lead time plus the shipping time.
If the products in stock,we will ship within 24 hours after the order confirmed
If the products are not in stock,we usually need 2-5 days to prepar your shipment.for some specific produts,the lead time might be longer,it is better to confirm lead time before you confirm an order.
The shipping time is different when the destination is different.
We usually use DHL UPS,Fedex to ship internatial orders.it usually takes 2-5 days to arrive your country.
3.Do you offer free shipping?
Yes,to 38 countries delivery, we offer a free shipping policy for Orders Over US$ 300 For details,please view our Shipping & Delivery .
4.How to calculate the shipping cost?
Our default mode of delivery is DHL, UPS, Fedex, TNT, etc. When you choose the mode of transport, the system will automatically calculate the cost of transport for your reference.
5.Do i need to pay the custom tax?
Maybe. It depends on what country you are receiving the goods in.
In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
1. We have no control over these charges and cannot predict the amount.
2. Customs and taxation policies vary widely from country to country. You should refer to your local custom laws.
3. When customs clearance procedures are required, there might be delays beyond our estimated delivery date. Additional charges for taxes or customs clearance must be paid by the recipient.
6.How can I track my package after they have been shipped?
You can track your package according to the courier number we provide.
After delivery, we will update your carrier (DHL,UPS,Fedex,TNT,ect) tracking order number to your order system. You can also consult our customer service representative. When the shipping order is generated, we will notify you at the first time.
1.What payment methods do you accept?
We accepte Paypal,wire transfer and westunion,purchase order,ect.
2.Can I use Cash On Delivery?
If you become our business account customer, we can offer many more flexible payment terms, including COD. However, we need to pass the approval of business account application.
After becoming a business account, you also have the opportunity to get better payment terms, such as NET 7days,NET15 days or NET 30 days. Welcome to join us.
3.Why is my order payment processing?
1.Your funds are under checking and being protected.
2. There is a better way to shorten the process. After your payment, the bank will send you the transaction detail. Then please send that screenshot to us. Once confirmed, we will prepare your order ASAP.
4.How could i get the fefund,how long will i receive?
When we start processing your refund, the payment will be returned from your initial payment path. Generally, PAYPAL can arrive at the account immediately, and the wire transfer will be received in 1-5 days according to different countries and banks.